Cost Cutters
Cost Cutters Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cost Cutters has 1.9 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, No pros, Haridresser.
Cons: Poor customer service, Completely inept, Haircut.Recent recommendations regarding this business are as follows: "too pricey", "Do not go", "STAY FAR AWAY FROM COST CUTTERS", "Avoid at all costs", "Avoid their goth girl stylist".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cost Cutters has 1.9 star rating based on 197 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, No pros, Haridresser.
Cons: Poor customer service, Completely inept, Haircut.Recent recommendations regarding this business are as follows: "too pricey", "Do not go", "STAY FAR AWAY FROM COST CUTTERS", "Avoid at all costs", "Avoid their goth girl stylist".
Most users ask Cost Cutters for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Took specials away
- People
- Price
Preferred solution: Price reduction
User's recommendation: too pricey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Meriden, ConnecticutDon't believe this person should be styling hair
I will either use another company or I will do it myself because I've never had problems doing hit myself.
Well, the hair stylist messed up our hair royally.
Cut my wife's hair too short, and layered mine so badly I ultimately had to shave it down after the wedding to repair the damage, and when we brought our daughter there she couldn't even do a straight cut across; leaving my daughter's hair noticeably uneven in the back, and the only way to fix it would have been to trim it shorter than she desired.
My wife and I had to return the same day (and we'd already spent all day there) as her black turned indigo and purple as soon as it was dry. I returned the next day on my own as my hair turned purple where it should've been black by the morning.
I have been dying and styling my own hair since 2013, and I have never had an issue with a dye holding in my hair until going here.
We contacted the salon, and the stylists excuse was "oh sometimes if you don't use processor the dye won't hold the way it should"... Okay that's fine but maybe you should've put the processor in our hair from the start if you knew it could be an issue?
Even after the first repair, we had to return again a second time before the wedding to get things touched up as the permanent dye just didn't hold up the way it should've.
The haircut for my daughter was free of charge to compensate for our troubles with our hair and the job she did was
I am fully aware that the company cannot do much about the second issue but I believe corporate should be made aware that this stylist also offers to fix her mistakes in customers homes if need be.
As she not only offered to mend this problem at our home but also came to our house to do my wife's hair again & it came out 7 different colors instead of orange and blue. And her only excuse was sorry it's not my best work
User's recommendation: Avoid their goth girl stylist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bedford, OhioPoor service. Unprofessional
Holly did my hair on 1/20/24 - she charged me $90 for a color and highlight. The color has now fallen out completely and I called today to make an appointment to come for a color but to leave out the hair that was highlighted so my hair would still have highlights.
I was told the price for that would be $182! When I asked why, I was told by Ginger that Holly charged me incorrectly and she didn't use a filler or toner (or something like that) and that's why my color fell out. I told her I would have no issue paying the difference between what I already paid and what the correct price is, but since they made a mistake and that's why my hair isn't holding the color, that I didn't see how it was fair that I had to pay the full price when my original price was 1/2 that. Ginger got an attitude with me and said "NO, YOU WOULD BE PAYING ME TO DO IT!
NOT HER!" - and further explained if I would have come in last week, she could have done it for free...
so last week you can do it for free, but this week you can't do it for the adjusted correct price when you guys messed up??? I want my money back for my original process so I can take it to someone who can handle my hair appropriately.
User's recommendation: Avoid at all costs
Refund refused because I was out of town
The store manager refused to grant me a refund for a product that I bought 12 days prior but I had been out of town for the last 6 of them. She told me it was corporate policy and refused.
It was a joke of product and wouldnt use it had I known what it was like.
I called the corporate line and they didnt even answer to take my complaint or talk to me about it.
I wouldnt go back to this company to have my dog groomed!!! The last haircut I even got from one of their stylists screwed it up so bad I had to go somewhere else and pay another $40 to have it fixed.
I will never again go back and I will tell everyone I know and meet to stay far from them.
Preferred solution: Full refund
User's recommendation: STAY FAR AWAY FROM COST CUTTERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wausau, WisconsinHair dresser gave my husband head at work
While getting my hair cut the hairdresser who was supposed to cut my hair left, so I got someone else. While getting my hair cut the employees were whispering to each other and also were rude.
The woman cut my hair 4 inches shorter than it was supposed to be, and also it was all uneven. I made her stop handed her 20 for a *** job. Walked out to my vehicle where my husband was waiting for me to find the hairdresser that was supposed to cut my hair giving my husband a *** and while he was fingerings her. Really you allow your employees to have this kinda proffesionable manner??
For a business this establishment in Wausau WI is not very professional. They apparently get to meet up with guys in parking lot and also allow them inside to have sexual encounters.
Your employee has ruined my marriage and family. She also had a client before she took me was still busy with and had another hairdresser take over for her.
- Employees have sexually activity at work
Preferred solution: Something with the employee. This woman should be fired for being allowed to or thinking that this behavior is okay for her to do. Let alone treating the customer like garbage along with the rest of the employees.
User's recommendation: Employees are Homewreckers
Haircut and dye job ruined my hair and my finances
Preferred solution: Full refund
User's recommendation: Do not go
Iikke to leave a review for Tiffany J , is an excellent Hair Stylists
Butchered haircut
- Too upset to list pros
- Took multiple attempts to book online
Preferred solution: I want my gross haircut fixed!
User's recommendation: Boycott Ana!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad cuts
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Madison, WisconsinNot a good haircut
17373 to cut 2 1/2 inches and store cut my hair all the different lengths. My hair was 6 inches long at this time.
Now my hair is just at my ear lobe.
My daughter does hair but not in this area.
She said I have a bad haircut and no one is listening to me.
The stylist had on a wig and had hair hanging over one eye. Since when do you cut hair with one eye? NOW different lengths. Makes for mess ups.
The manager straightened it up getting the long hairs sticking down 2 times. Still looks like I am wearing ear muffs.
Told me in so many words TOO BAD.
I would like my money back for it will take at least 2 years to get it grown back all the same length.
Store #17372 9/12/23. 11:23 AM.
User's recommendation: Cut your own hair. It's safer.
Complaint
- No answer
Preferred solution: Apology
User's recommendation: Avoid custcutters
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Owensboro, KentuckyWas charged $85 for a trim and a few highlights. It seemed very expensive.
- High priced
Preferred solution: Price reduction
User's recommendation: Get upfront pricing
Cancel appointment
Preferred solution: For this not to happen to other customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Galena, IllinoisPlatteville wisconsin cost cutters store
Good Afternoon,
I have calling the platteville wisconsin cost cutter store now for about 4 month's. They never answer the phone nor do they return calls.
Im very upset and frustrated. I want that cost cutters because the last jaircut i got there was all uneven when i got home. One side of hair was longer then the other. I also paid for a eye brow waxing and it looked like she didnt even wax them.
Im beey angry and frustrated with this store and whoever is working there. I really want something done about this ASAP TODAY PLEASE?? I NEED A HAIRCUT AND EYE BROW WAXING AND SHE NEEDS TO FIX THE MISTAKES.
I have left messages as well and still nothing. Im.ready to contact the better business bureau.
THANK YOU
User's recommendation: This store needs to respond to the customers instead of letting the voicemail pick up all the time. A person can walk in there and the stylist will say she is booked for the day but yet no o e is there and she's sitting at the desk on her cell phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3-pak of pre-paid haircuts - Discontinued ?
Every year Cost Cutters has had a sale of a 3-pak of prepaid cards for as long as I can remember. And I recall it being in the Fall each year.
Last year (2022) I found my "regular" Cost Cutters in Walmart was not in business any longer, so I switched to another C.C. location.
When I inquired as to the Fall 3-pak of prepaid cards - (I usually purchase 3 or 4 of the 3-paks each year) I was informed that the sale was in the Spring, not the Fall.
This Spring I found it wasn't happening - at least at the location I was at.
I have always had a great haircut at the old Walmart location as well as the new spot.
Now the question: Has the sale of the 3-pak of prepaid cards been discontinued at all C.C. locations, or just the one I picked out?
- Discontinued sale on prepaid haircuts
Preferred solution: An answer
User's recommendation: I would recommend Cost Cutters to anyone who has hair.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBadly botched cut on military senior mom,crying all night
- Closeby
- Lack of skill
- Cost
Preferred solution: Full refund
User's recommendation: stay far away, use at own risk
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You were spending $25. Not $5 at Walmart. It’s ignorant of you to think it could be used and returned.
It also says satisfaction guaranteed!! Once was all it took for me to not be satisfied. Sorry I was out of town and returned a day they were closed.