Cost Cutters
Reviews and Complaints
Dissatisfied customer
I went in to Lake Geneva Cost Cutters with a picture of how I wanted my hair cut and came out with a very unattractive hair cut, that didn't look anything like the cut I requested. The stylist cut it way to short, only curled the left side of the back of my head.
The stylist said she could cut it shorter to look like the picture, you couldn't cut it any shorter. I gave her a tip and I regret it. A good hair dresser listens to what a customer asks for. I don't even want to leave my house.
I have to go to work looking like a poster child from a third world country. I went there because of my work hours I couldn't make an appointment with my normal hair dresser. I regret going to Cost Cutters in Lake Geneva Walmart. I haven't talked to them yet because I was to mad at the time.
I will be getting in contact with them when my hours of work allow. Sincerely Dissapointed Cathy
Didn't do what I asked
Preferred solution: Fire the stylist that worked on me. And train your stylists to listen to the customer.
Why can't i send a complaint via email?
Stylist chopped hair off
Coupons
Not professional!
They discriminate my race
- Because they simple discriminate
Old customer,not treated right at cost cutters
Waiting when have apt
Cost Cutters - Haircut Review
Cost Cutters - Hair Perm Review
My new perm went flat as it dried. I called the just over 2 hours after i left the salon and spoke with store mgr, Courtney, who did my perm.
She said she could re-do with smaller rods at 9am and recommended washing it if that is what i wished to do. I told her i did want it re-done because it can't stay like this and questioned to make sure she was saying she felt i should wash it. She replied "yes." i told her i would wash it right then. I called first thing this morning and was told that she spoke to her District Supervisor, Tabitha and she said the best they could do is offer me 20% off my next service!
Then, I called Dukes and Lords and spoke with Anna C. She thought her perm appt was a no-show and would have time but her appt showed up late. She stated my hair was in good enough health that she felt that it should have been fine to perm and offered to call her friend Kristy who is mgr at another local Cost Cutters. She explained to her what i told her and Kristy said she would call District Supervisor to see if there was anything they could do.
She(Kristy)then called me and said she(Tabitha) told her no because Courtney, who did the perm told her i went home and washed my hair and then called to tell her what happened and demanding it to be fixed. I was given Supervisors contact info and called when i left the Dukes and Lords store. She(Tabitha) then told me they weren't going to re-do anything because i washed it and that's my fault, not theirs....and besides, she felt i was grossly undercharged(again...I believe if this were true, that would be Courtney's fault, not mine.) She also said that since i have long hair, it wouldn't work anyway....without ever even seeing my hair. I have had long hair perms before , no issues so i know this is not true whatsoever.
I then said they could even cut my hair if needed, i just need it fixed, she then refused again. I will admit that by then i was heated by being called a liar and told her to f off. Then i get home and call Dukes and Lords to set up an appointment with Anna C., who then told me nobody there would touch my hair either now because i cant be trusted....they cant trust that i wont go right home and wash it out and then complain like i just did. Yes, that really happened.
So thank you Courtney at the Winnebago, IL Cost Cutters; Kristy from the E. State St(@ Walmart) Rockford, IL(who obviously returned call to Anna after speaking with supervisor; and District Supervisor, Tabitha for all slandering my name so badly and lets not forget Anna C. From Dukes and Lords for believing the lies and then joining in the horrible service party. I have photos of my hair as it progressively went flat while drying naturally, screenshot of my phone calls to verify timeline, and my receipt also with time i left store and charges.
I cant seem to add them here though due to being more than 5mb. The one thing(other than going elsewhere to begin with) i wish I had but do not is a recording of the LIAR COURTNEY, telling me to wash the hair. Hind site is 20/20!!!! I understand she was likely trying to cover her own tail with her District, but to do it at my expense and the expense of my reputation is truly pathetic.
Have some integrity. Grow up. You hold a license, you should have more respect for your title and license.
I will also be contacting the the IDFPF to report the slander and the rest of it! Its the least that i can do, really.
Morgan a terrible stylist
Wrong hair color, did not fix
I scheduled an appointment with the manager of the new cost cutters I started going to because the stylist I had at this new location last did a fantastic job but, I couldn't get our schedules to meet when I needed to have the roots touched up. She was happy to see me short notice and couldn't find the color that the last stylist used in my profile on the computer so brought out the swatches and we figured out a color although, I was very clear about how I wanted my hair to turn out and how I didn't want it to turn out.
I just wanted the roots done to match the rest of my hair on the ends. I didn't want it to look like my roots were one color and my ends another. Well, my roots are orange and my ends are black. my hair is shoulder length and my roots were showing maybe 3 inches so no, it does not look like a cool ombre.
I'm on disability and I go to cost cutters because I don't like to spend a lot for my hair and I maybe go every quarter and not every month. So I realize that no one ever reads these things and franchise salons will continue to do this maliciously and using these "Mean Girl" uneducated decisions to humiliate people who are helpless and pay for a service like everyone else that they deserve to enjoy too. If you mess up, at least you can offer to fix it. I went in for a refund.
She didn't even give me a full refund. This B*** messed up on purpose. She wouldn't fix it and she didn't give me a refund. I never seen her before in my life so how can someone take their bad day out on a customer?!
A disabled customer?! And how do you not have protection for your customers? There's absolutely nothing I can do. The "promo" cardboard guy in the corner with the real phone number asking you to call if there's any complaints is a lie.
Dude doesn't pick up and the mailbox is full. She was the manager! She ruined my hair, humiliated me, and now I walk around with degradation and burnt ego. I'm sorely disappointed.
Especially now with the way society is changing. I've lost faith in humanity.
Preferred solution: Full refund
Worst hair cut in my life
Cost cutters is the worst
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Get over it !! I've had dozens of cost cutters cuts and am always so happy. Jeffrey..twin lakes wi.
I went to Walmart at Elmore to have a haircut the hair stylist is rude and don't do a job .disappointed customer.
Really??? You expect a quality cut from a salon located in a War-Mart store?
Caring for the customer is the major issue and dissatisfaction causes a major set back to the customer.
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