Cost Cutters
Reviews and Complaints
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Verified Reviewer | Union, PennsylvaniaTerrible experience with manager
- Rude customer service
- Scheduled appointment
Preferred solution: Apology
User's recommendation: Normally I wouldn’t give a poor review but customer service was terrible
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Verified Reviewer | Austintown, OhioThey totally ruined my hair when they cut it
I went into cost cutters located in Austintown Ohio on raccoon road there was a girl there named Hannah her hair was bobbed kind of a long bob didn't really look inverted I've always worn my hair with a lot as a lob inverted in the back long layers I asked her to cut my hair I want to keep it as a lob down in between my shoulder and my chin she cut my hair so high up that it could not be bobbed it could not be logged I have my hair cut to my ears and all they do is give you your money back I will never go there again I will never recommend anybody go there when it was famous hair I never had a problem I saw the same the same girl every time and she always did my hair perfect this girl Hannah I found out is 19 years old this is probably the very first job she's ever had cutting hair my hair is natural curly and with my hair being so short I have curls all over my head I have cried and I will never go back there again management will do absolutely nothing other than refund your money I would not recommend anybody go there for anything at any time all I wanted was a lob with long layers and with an inverted in the back and she ruined my hair
- Hairdresser was talkative
Preferred solution: I don't believe that Hannah should have a job there I have worn my hair as a longer Bob in the front and an inverted bob in the back for years and she has totally ruined my hair my hair is so short and it is not even bobbed. How can she call herself a hai
User's recommendation: I would highly recommend no one go to the store if you live in Austintown or in the Youngstown area they will ruin your hair and then do nothing about it
How on gods earth do you call yourself COST CUTTERS!! Your a total rip off merchant, I cannot believe what you charge for basics let alone normal stuff. Your asking for £7 for a bottle of lenor where
User's recommendation: Please don’t shop at this store ever, they are not cost cutters they are rip off merchants truly
Bad color
- No pros
- Wrong color and rude when i called mad
- Completely inept
Preferred solution: Full refund
User's recommendation: Bad at color and rude
Very unhappy never going back
User's recommendation: Don't go there because they don't care about their loyal clients.
Very disappointed
- After many years of loyalty i was turned away
Preferred solution: I don't think anything will make me return.
User's recommendation: Go to a different salon not cost cutters
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Verified Reviewer | Lake Mills, WisconsinTERRIBLE EXPERIENCE
Firstly, I understand COVID-19 has required businesses to put procedures into place for the safety of customers and employees.
I took my 6 year old son into the Lake Mills cost cutters for a hair cut.
1. Firstly, they required my 6 year old to wear a mask but didn't require the receptionist to wear a mask..
interesting..and irritating.
2. no chairs for parent to sit in and wait for child- a chair or two could safely be put into the lobby distanced a part while people wait and sanitized after the waiting party leaves. I will say after about 4 min of debating sitting in my car and leaving my child inside the store alone they did offer a seat in one of the hair cutting stations.
3. while the hair cutter was washing my son's hair the water was too hot..
so hot that he moved his head away from being burned. Then was scolded by hair cutter for moving.. no apology for burning his head..WILDLY IRRITATING!
4. during the cut my son complained several times about the hair cutter being too rough..
he has had plenty of cuts in the past and has never complained about his hair being pulled to roughly. She again did not apologize and said, "I have to have tension to cut evenly."
5. Hair cutter asked how we would like the style. I asked to look at a book for cuts, no books (understandably) so I said I would look online.
no service which was acknowledged by both employees and no WIFI was offered even though it popped up as available for cost cutters.. we went with a trim 1/2-1 inch and I advised I would look at it when complete to make sure no further cut was needed. However, at the end of the cut, the hair cutter asked my 6 year old how it looked and he said it looked good. The hair cutter didn't make sure I (the parent and paying party) was okay with the cut before proceeding to shuffle my son out of the area and proceed to clean the hair cutting area.
I had to check his hair while standing and just decided to leave because clearly getting a good cut wasn't happening with this hair cutter..
who supposedly had "30" years experience.
It took every part of this mama bear to not lose it. I will never go here again and honestly want my money back.
- Employee behavior
Preferred solution: Full refund
User's recommendation: I WOULD NOT RECOMMEND
Extremely unsatisfied with the cut
I went to the Conley Rd. location and was served by THE MANAGER--CASSIE THOMAS.
I asked for the back of my hair to get three or four inches off with the sides tapered in rather than a blunt cut. Got home and top back was about three inches long. I went to show the owner (who was gone) but LOVELY BRITTANY at Nyfong said it wasn't even layered--it was chopped! She tried to fix it but there was only so much she could do-- make it blend in a bit better.
I have been growing my hair for more than 12 years, now it barely touches my collar!!! I first called CASSIE THOMAS and she hung up on me--no apology, no refund offer--just hung up the phone. I called back and told her partner that she had hung up so now I want to tell this girl and everybody else what CASSIE THOMAS did. This girl apologized and offered me the owner's number.
I have been happy with my trims and brow waxes from there before, but CASSIE THOMAS ruined Cost Cutters for me. It will literally take YEARS for that top layer to reach my collar and in the meantime, because my hair is too fine to be layered, it is a frizzed mess with humidity.
It should have been all nearly half way down my back after CASSIE THOMAS cut it. I was so upset that I failed to get BRITTANY'S last name, but she got me a full refund, a "fix" and even sealed it with a hug--LOVE BRITTANY at Nyfong!!
- Price
Preferred solution: Full refund
User's recommendation: Don't let CASSIE THOMAS at Conley touch your hair. Go to BRITTANY at Nyfong.
Worst service ever
- Cheap
Preferred solution: Full refund
User's recommendation: Never to go there period
Bad haircut
Nothing has been done to fix it for fear they would chop it worse than it already is. Just letting it grow out but still dealing with a chopped up mess.
Looking in to buying a wig. Ugh
- No pros
- Horrible haircut
Preferred solution: fix it! Let someone who knows how to cut hair.
User's recommendation: don't go
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Verified ReviewerTHEY OVERCHARGE CUSTOMERS BY 100 %
Preferred solution: CLOSE THEM DOWN
User's recommendation: AVOID THIS SPECIC STORE..THEY MANAGED BY THIEVES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kimberly, WisconsinPrice,quality, punctuality
- Several
User's recommendation: Stay away
Disappointed
- Cheap
Preferred solution: Let the company propose a solution
Sanitation Charges
- Sanitation fee
Preferred solution: Full refund
Not the hair style that I requested
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I should have read their reviews before I went--very low ratings.