Anonymous
map-marker Madison City, Wisconsin

Clearly state what you want done.

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I went to Cost Cutters in Madison Tues, Feb 4. She asked me what I wanted to be done. I told her I wanted seven high lights put in my hair. She proceeded to color my hair. I didn't say anything. I just figured she knows what I want done? After she raised my hair, she said she'd put the high lights in. She ended up charging me 89 dollars! I paid it. When I got home, I called them. She answered the phone. I asked her why she charged me so much. She said, you wanted your hair colored. I told her, I never said that! I asked for high lights. She'd another stylist talk to me. I explained it to her. She said she'd pass it on to her supervisor. She called me the next day and offered to refund the difference, which I appreciated.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Binghamton, New York

Mrs know it all

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Cost Cutters - Mrs know it all
Cost Cutters - Mrs know it all - Image 2
Brought a picture in and showed the woman. “Can you make my hair look like this”? “Absolutely I can” she said. “Do you need the picture”? I said. “Nope I got it I’m a professional”. Well my hair doesn’t look anything like the picture. She gave me a plan old Cesar cut! I will never go there again! And to charge $17.00 for a hair cut!! BS!!
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1 comment
Machele Imf

Your mistake was in going to some sort of salon with a woman beautician instead of going to a barber where the guy knows better how to cut a man's hair. And, of course a barber will, most likely cost less. My barber charges $8.

Jessica S Iwl

I would recommend Eloisa

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Not only did Eloisa provide great customer service, I am in love with my hair. I wanted highlights to cover my grays, and she did and amazing job! I would recommend her to others and I will be back at Cost Cutters for her service.
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Reason of review:
Good quality
Mark S Ttv

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Verified Reviewer
| map-marker Champaign City, Illinois

Cost cutters Champaign Illinois prospect ave don’t go stylist locked up came back w her lunch and relocked . Called and said I was there to get a haircut she said I just got my lunch and hung up . Wow

Went to get haircut at cost cutters prospect ave Champaign Illinois at 3:45 pm where I have gone for years . Hours said 10-6 . Door was locked . Went to my car to wait a few minutes . Saw heavy gal come up unlock door w bag of food in her hand . She saw me try to wave her down and rushed In immediately and locked door behind her . I called the store and said I was there to get a haircut . She responded . I just got back w my lunch and hung up . I sat there for 15 more minutes she never appeared to unlock the door . I left . Wow
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Pros:
  • No pros
Reason of review:
No attendant available

Preferred solution: Let the company propose a solution

3 comments
Guest

Your kidding right ? Put a sign up .

Put your lunch aside . Hours of operation posted 10-6

Guest

Yes because your haircut trumps local state and federal laws about lunch breaks. You must not have EVER worked any job to act this way.

The right thing to do was to ask when lunch would be over. Not sit there and demand service when she is on her lunch break.

What kind of sleezeball are you that you would DEMAND that someone not feed themselves over taking care of you? I bet you didn’t even look at the sign that said closed for lunch.

Guest
reply icon Replying to comment of Guest-1801416

Your were to busy cramming those fries down your throat what the problem was . I will handle this in a different manor .

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Anonymous
map-marker Houston, Texas

Overcharged. question everything they do. they will overcharge ...

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They advertise one price and when you get their prices "changed" $37.00 haircut, uh.. they advertise it to be 16.00. Plus, I had to pay 15.00 to blow dry (?). and a hair dye 59.00, advertise 54.00. And then she expected a tip?? yeah, I'm pissed. No senior discount either. About 100.00 I spent. And I walked away feeling like she got over on me
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Anonymous
map-marker Chana, Illinois

Cost cutters sux Champaign Illinois

Cost cutters sux Champaign Illinois. Whoever is CEO of Regis should get *** canned . What kind of company would have pissed consumer as their identity for customer service or complaints . Seriously . I though it was a joke ?
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Anonymous
map-marker Smyrna, Georgia

I’ll never go back

The stylist were arguing instead of helping customers and were very hateful. Killen alabama
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jana g Lyo
map-marker Troy, Illinois

Horrible lady who works there

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I made a complaint on the Joliet cost cutters website about the lady who I don't have a name screwed me now twice. She is Hispanic with long dirty blonde hair and a bit short , very very rood to me twice now.

she told me even though I make appointments I still have to wait for the walk-ins???? How does that make sense when I have sat in the waiting room before as a walk in and heard them take people in who walked in before me because they had an appointment!!! So this woman lied to me!!! Don't make appointments then make everyone a walk in!!!

I'm so upset I cried a little because how dare this woman twice now screw me over!! The first time my son and another kid had the same name and when she called Eric my son got up because we got here before the other kid and the other kid gets up and she went and took the other kid!!! I wrote a review that day. I'm appauled that she said oh appointment time basically doesn't matter because it doesn't do anything is what she is saying to me!!

I will never ever in my dead father's grave come here again and I hate to say that but I'm truly upset with this place and this woman!! My appointment was at 12:30 for Ethan Fite , three ahead of me and they were walk ins I only know this because the two that were together checked in as walk ins so I'm like cool 12:38 my son is next. Nope the lady takes in one person and the other lady walks up and the Hispanic woman says oh that other lady is next loud enough for me to hear!!!!

I get furious at this point and that's when she tells me the whole appointment times don't matter crap. Thankfully the man who was called next let my son go ahead because I was getting ready to leave but I will not be coming back I promise that not to this location at least

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Pros:
  • Only two good people work there
Reason of review:
Poor customer service

Preferred solution: Don't make appointments if everyone is a walk in talk to that Hispanic lady and tell her her attitude sucks I'm sorry I dont know her name she has long hair and short

Mary T Vuu

Bad hairstylist need to go back to school

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Cost Cutters - Bad hairstylist need to go back to school
Cost Cutters - Bad hairstylist need to go back to school - Image 2
Updated by user Aug 19, 2019

Your hairstylist Haeley C can't cut hair .Even with a photo she says she can but don't believe her I went to another place today which said they would have to cut it really short to fix it

Original review Aug 19, 2019
I went in for a cut from a lady name britney and a girl named Haeley C said shes dont work here anymore but she could do the cut.she butchered it l even had a photo she seen and now a hairdresser i stopped by today said wow you will have to wait til it grows out. Mary morris 563499**** Blkwagonmm@***.com
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Loss:
$20
Pros:
  • Location
Cons:
  • Whole vist
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Shirley G Oke
map-marker Oshkosh City, Wisconsin

POOR CUSTOMER SERVICE

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I visited CostCutters in Oshkosh WI on Friday 11/15/2019 and requested just a trim on my haircut to remove split ends. When I walked in no one was at the front desk, no one was sitting in the chairs waiting to be seen and there was no stylist in site. I could hear laughing and talking from the back area and finally someone came to the front and asked if they could help me. I stated what I wanted and I was told that they could not see me until just before closing. I said "But there is no one here" she stated well we still can't see you, we are too busy. Not a way to do business. I then went to another location of CostCutters in Oshkosh WI and I got the same story. Do they practice this verbiage?
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Reason of review:
Poor customer service

Preferred solution: Hire people that care

Shirley G Oke
map-marker Oshkosh City, Wisconsin

DO NOT GO

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I visited CostCutters in Oshkosh WI on Friday 11/15/2019 and requested just a trim on my haircut to remove split ends. When I walked in no one was at the front desk, no one was sitting in the chairs waiting to be seen and there was no stylist in site. I could hear laughing and talking from the back area and finally someone came to the front and asked if they could help me. I stated what I wanted and I was told that they could not see me until just before closing. I said "But there is no one here" she stated well we still can't see you, we are too busy. Not a way to do business. I then went to another location of CostCutters in Oshkosh WI and I got the same story. Do they practice this verbiage?
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Reason of review:
Poor customer service

Preferred solution: They need a customer service class.

Sue C Fev

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Verified Reviewer
| map-marker Oregon Village, Wisconsin

If you go to the Oregon location do not have Ruth cut your hair.

From the minute we walked in the door we were treated like we were bothering her.She didnt smile until she was almost done. She was very rude and not kid friendly.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Donna k Wzz

Poor service

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Make that non existant service. I booked online and was given a 2:45 spot. I dud this enroute so as to receive a $2 off coupon. When I walked in (2:30) there was no one in the salon. Apparently she was training a new stylist and instead of taking me early, they continued talking about the job, about their kids, about where the new girl got her nails done.... After sitting for 5 minutes, I finally got up and said I wasn't going to wait any longer. She was okay with just letting me leave. Still NO OTHER customers! Hope they enjoy the rest of their conversation!!
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Pros:
  • Liked my stylist and cut on my first visit
Cons:
  • Was not served on my second visit
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jane Ajp
map-marker Lake Mills City, Wisconsin

No times available

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Lake mills Wisconsin cost cutters...called..apparently no times available for a haircut...but that’s ok...got a nice cut at cost cutters....and I could check in on line...no days of waiting!
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Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Denise c Rwo
map-marker Haring, Michigan

Poor communications

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Was informed that since I have had to change appts because of job and called at least 2 hours ahead that I can no longer make spots that I have to be a walk in.
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Pros:
  • Haridresser
Cons:
  • Staff had conversations with each other the entire time
Reason of review:
Poor communications
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