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2.3

It happened today. May 13, 2018 at cost cutters williamson rd.

roanoke va. My daughter and i made an appointment for 2:00. Hers was a full highlight and cut and mine was a haircut and style. When we arrived we were told it was not wrote down and therefore she couldn't do it.

Iy was necessary that we have this done today and we made that clear when we called to make the appointment. I am extremely upset because we called everywhere we could think of to get it done today to no prevail. Her name is taylor and her solution to us was to go to regis because she used to work there.

What kind of business are you running that you can just ignore appointments and say oh well! I will spend my money elsewhere and that is a shame!!

Reason of review: Poor customer service.

Location: 6451 Williamson Rd, Roanoke, VA 24019, USA

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Guest

Yes this is an old comment... However, If she made an appt..

Asked for a service while making that appt, shows up to that appt and is told they're unable to provide the service she REQUESTED it's then the issue of the staff for failing to exceed her expectations. Clearly, you didn't actually read this. She didn't just show up demanding a service. She requested a service or services ahead of time.

It was neglected on the shops part NOT hers. And YES . ... Perhaps they had a wedding, something they wanted their hair done for.

As PAYING customer's if they request a service done and the business FAILS to meet those expectations the customer is NOT at fault. I do hope you never end up in this situation.. Do not come on the internet to complain lol.. Karma is a real thing.

And your ignorance and failure to READ and understand the situation is only a result of ..you..

Do you work for this company? See how you got sooo offended by the comment seems like it hit home.

Guest

Vain and foolish women. Always so ready to hand over money for cosmetics and services.And the attitude of expectation is repellent.

How could it possibly be "necessary" to have this all done immediately ? Is your lack of foresight involved ? It then becomes someone else's emergency and therefore no margin for miscommunication or error.

You are terribly harsh and demanding and you're creating a carbon copy of yourself by behaving so in front of your daughter. Heaven help the men in your lives,

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