It happened today. May 13, 2018 at cost cutters williamson rd.
roanoke va. My daughter and i made an appointment for 2:00. Hers was a full highlight and cut and mine was a haircut and style. When we arrived we were told it was not wrote down and therefore she couldn't do it.
Iy was necessary that we have this done today and we made that clear when we called to make the appointment. I am extremely upset because we called everywhere we could think of to get it done today to no prevail. Her name is taylor and her solution to us was to go to regis because she used to work there.
What kind of business are you running that you can just ignore appointments and say oh well! I will spend my money elsewhere and that is a shame!!