Cost Cutters

My middle daughter Alexis black husband growing her hair she has never cut it except to trim the dead ends when she went to get her hair cut she asked for a 1-in trim of the dead end and her layers put back in shortened the layers a little bit and frame it around her face that's not what happened at all. This woman cut 7 inches off of her hair when it was down to her butt then she didn't cut the layers short enough so a whole nother woman had to come out and try to help Lexie get her hair back but the fact was that all her long hair was already freaking gone and then I said I wasn't going to pay for them cutting all of her hair off and they took the money anyway

Recently, I went into the Cadillac Michigan Cost Cutters location, where A team member who was working at the front desk. I politely asked for my mother who was getting her hair cut.

The team members rude,hostile response wasn't appreciated. She reminded me of someone that I went to school with. I asked, if I knew her from somewhere. Her hostile glare and rude response was unacceptable, I was also having my hair cut as well.

While my hair was being washed, I was forced to listen to her nonstop nauseating complaints. In my opinion she isn't cut out to work with people and should look for employment where she can work from home.

Holly did my hair on 1/20/24 - she charged me $90 for a color and highlight. The color has now fallen out completely and I called today to make an appointment to come for a color but to leave out the hair that was highlighted so my hair would still have highlights.

I was told the price for that would be $182! When I asked why, I was told by Ginger that Holly charged me incorrectly and she didn't use a filler or toner (or something like that) and that's why my color fell out. I told her I would have no issue paying the difference between what I already paid and what the correct price is, but since they made a mistake and that's why my hair isn't holding the color, that I didn't see how it was fair that I had to pay the full price when my original price was 1/2 that. Ginger got an attitude with me and said "NO, YOU WOULD BE PAYING ME TO DO IT!

NOT HER!" - and further explained if I would have come in last week, she could have done it for free...

so last week you can do it for free, but this week you can't do it for the adjusted correct price when you guys messed up??? I want my money back for my original process so I can take it to someone who can handle my hair appropriately.

The store manager refused to grant me a refund for a product that I bought 12 days prior but I had been out of town for the last 6 of them. She told me it was corporate policy and refused.

It was a joke of product and wouldnt use it had I known what it was like.

I called the corporate line and they didnt even answer to take my complaint or talk to me about it.

I wouldnt go back to this company to have my dog groomed!!! The last haircut I even got from one of their stylists screwed it up so bad I had to go somewhere else and pay another $40 to have it fixed.

I will never again go back and I will tell everyone I know and meet to stay far from them.

While getting my hair cut the hairdresser who was supposed to cut my hair left, so I got someone else. While getting my hair cut the employees were whispering to each other and also were rude.

The woman cut my hair 4 inches shorter than it was supposed to be, and also it was all uneven. I made her stop handed her 20 for a *** job. Walked out to my vehicle where my husband was waiting for me to find the hairdresser that was supposed to cut my hair giving my husband a *** and while he was fingerings her. Really you allow your employees to have this kinda proffesionable manner??

For a business this establishment in Wausau WI is not very professional. They apparently get to meet up with guys in parking lot and also allow them inside to have sexual encounters.

Your employee has ruined my marriage and family. She also had a client before she took me was still busy with and had another hairdresser take over for her.