Cost Cutters Reviews

Show reviews that mention
hair haircut stylist service customer salon manager customers location appointment
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I went into cost cutters located in Austintown Ohio on raccoon road there was a girl there named Hannah her hair was bobbed kind of a long bob didn't really look inverted I've always worn my hair with a lot as a lob inverted in the back long layers I asked her to cut...
View full review
View full review
ID
#2377596 Review #2377596 is a subjective opinion of poster.
Location
Austintown, Ohio
Pros
  • Hairdresser was talkative
Preferred solution
I don't believe that Hannah should have a job there I have worn my hair as a longer Bob in the front and an inverted bob in the back for years and she has totally ruined my hair my hair is so short and it is not even bobbed. How can she call herself a hai
New Reviewer

My daughter-in-law

My daughter-in-law is a stylist at one of your salons she is 19 weeks pregnant and needs to go part-time her District leader Kim Fleming has been harassing her constantly and bullying her this needs to stop if it doesn't and my daughter-in-law doesn't get part-time and she loses her baby there will be a lawsuit so this company better make it happen so I would never work for this company and Kim Fleming needs to retire

User's recommendation: I be very careful going there.

View full review
ID
#2618138 Review #2618138 is a subjective opinion of poster.
Preferred solution
For my daughter-in-law to go part-time

Went to salon at 9:15 was met at the door and told to come back at 10 as they didn't open until 10 while the sign says 9. I left and I must say I wouldn't go back to a place that their employee did no

see above I went to the store on 67th and Bell at 9;15 today was met at the front door by a young man just opening, he said we don't open until 10 I showed him the sign that says 9 he said they don't open until 10. I left I will never go back who could trust someone who didn't even know what time the store opened, what a joke. If I could give a minus star that would be i

User's recommendation: neve.

View full review
ID
#2614106 Review #2614106 is a subjective opinion of poster.
Location
Glendale, Arizona
New Reviewer

Mid-June and still a mask

It's mid-June of 2021 and they still require customers to wear a mask. The entire state is free to not wear a mask but not Cost Cutters. No mask requirements at Costco, Walmart, Home Depot, etc... Who is the paranoid CEO moron in this company?

User's recommendation: Go somewhere less paranoid.

View full review
ID
#2603652 Review #2603652 is a subjective opinion of poster.
Location
Crown Point, Indiana
Preferred solution
Eliminate this ridiculous mask mandate for customers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have been going to that building foe

I have been going to that building before it became cost cutters for over 30 years. Lately you cannot get an appointment for days. They use to take walk ins. Lately the girl on the phone is rude and says they short staff. Today june 9 she was so rude and said that she was all by herself. I had to go to another salon. This cot cutters on east waterloo rd Akron
View full review
ID
#2598292 Review #2598292 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor chemical work and over pricing

I was quoted $175.00 for a heavy blonde platinum foiling. When finished the bill was $225.00. After a week the toner was gone and my roots were still 4 inches of brown. When I called they said come in, and they would fix it. Well they charged me another $65.00 to fix their mess. Ashley stated it was because of the brown roots well they were there when she gave me the original quote! So it cost me $285.00 to ruin my hair!!!

User's recommendation: STAY AWAY.

View full review
1 comment
#2007243

Good thing you didn't ask for a Brazilian wax job

ID
#2524058 Review #2524058 is a subjective opinion of poster.
Service
Cost Cutters Hair Coloring
Pros
  • Stay away
Cons
  • Stay away
Loss
$75
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We made appointments using the online system on Thursday for 1:00 (me) and 1:30 (husband) on Saturday afternoon. Received a confirmation shortly thereafter. Then on Friday, I also received a reminder about the appointments. I showed up at about 12:55 to a sign on the...
View full review
View full review
ID
#2508165 Review #2508165 is a subjective opinion of poster.
Location
Cheyenne, Wyoming
Service
Cost Cutters Customer Care
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible experience with manager

I stopped in on 3/23 and there was an extended wait time, I asked about scheduling an appointment for 3/25, the woman working scheduled me for a 4:15 appointment, I left work early that day and when I arrived on time for my scheduled appointment time the 2 ladies working said it would be a 30 min wait, I advised I had a 4:15 appointment time and she said yeah we dont honor those, thats more of a suggested time walk ins take precedent, she was extremely rude, I asked for a phone # to reach out to corporate she said yeah, Im not going to give you that, dig for it online. I asked for her name she said Ashley Burns, Im the manager. I stated I was disappointed and upset over this and she laughed and said ok have a nice day.

User's recommendation: Normally I wouldn’t give a poor review but customer service was terrible.

View full review
ID
#2475363 Review #2475363 is a subjective opinion of poster.
Location
Union, Pennsylvania
Cons
  • Scheduled appointment
  • Rude customer service
Preferred solution
Apology

How on gods earth do you call yourself COST CUTTERS!! Your a total rip off merchant, I cannot believe what you charge for basics let alone normal stuff. Your asking for £7 for a bottle of lenor where

You are rip off merchants and you call yourself. Cost cutters your greedy lying merchants and I dont care if youre a convience store, the prices are half of what you charge at the other convenience stores just around the corner! I will never ever shop at your stores again.

User's recommendation: Please don’t shop at this store ever, they are not cost cutters they are rip off merchants truly.

View full review
ID
#2404411 Review #2404411 is a subjective opinion of poster.
Location
Witham, England
New Reviewer

Very disappointed

I have been going to this salon for many, many years and am a loyal customer of Craig (Roy). I called on Wed to make an appointment for 9:a.m. on Saturday. I took the day off of work and arrived at 8:30 so I would not be late. At 9:00 Craig came out and told me that I didn't have an appointment booked.I assured him that I called but he just said "sorry". I was dumbfounded and extremely disappointed in him and the company. I have never seen such poor customer service in my life. I work with clients at an animal clinic and I know what customer service is all about. They will NEVER see me in that salon again.

User's recommendation: Go to a different salon not cost cutters.

View full review
ID
#2270994 Review #2270994 is a subjective opinion of poster.
Location
Villas, Florida
Service
Cost Cutters Customer Care
Cons
  • After many years of loyalty i was turned away
Preferred solution
I don't think anything will make me return.
New Reviewer

Very unhappy never going back

I have been getting my hair cut for many years at the shop on Summerlin in Fort Myers. I always request the same stylist. Craig (Roy). I called on Wed. and spoke to woman who I thought booked my appointment for that Saturday at 9 a.m.I always arrive at 8:30 so I am never late. This Saturday I got there at 8:30 as usual and at 9:00 I was told "Sorry, you don't have anp appointment and was turned away. I have been a faithful customer for years. It clearly states on the front door "walk-ins welcome" I took Saturday off from my job so that I could get my hair done. I will NEVER go back to a cost cutter shop again. Laura

User's recommendation: Don't go there because they don't care about their loyal clients.

View full review
ID
#2270987 Review #2270987 is a subjective opinion of poster.
Location
Cape Coral, Florida
New Reviewer

Worst service ever

My sister went to color her hair and the stylist gave her a blond color instead of brown and to fix it she added a black color and another wait period ...very unprofessional, never again

User's recommendation: Never to go there period.

View full review
ID
#2198669 Review #2198669 is a subjective opinion of poster.
Service
Cost Cutters Hair Coloring
Pros
  • Cheap
Loss
$67
Preferred solution
Full refund

Not the hair style that I requested

Layering hair style was requested. That is not the hair style that I was given.
View full review
ID
#2186820 Review #2186820 is a subjective opinion of poster.
New Reviewer

Bad haircut

Update by user Oct 15, 2020

Nothing has been done to fix it for fear they would chop it worse than it already is. Just letting it grow out but still dealing with a chopped up mess.

Looking in to buying a wig. Ugh

Original review posted by user Sep 15, 2020
I took a picture of the hairstyle so there was no misunderstanding of how I wanted my hair cut. The girl chopped it and it won't lay down at all. It didn't look at all like the pic. She asked the other stylist to see if she could help but it was too late to fix it. Never again! They used to wash and blow dry it but now they don't even wet it down but still charge full price.

User's recommendation: don't go.

View full review
ID
#2171925 Review #2171925 is a subjective opinion of poster.
Service
Cost Cutters Haircut
Pros
  • No pros
Cons
  • Horrible haircut
Preferred solution
fix it! Let someone who knows how to cut hair.
New Reviewer

Bad color

Cost Cutters - Bad color
I sent my daughter to cost cutters in conifer Colorado she wanted a beautiful strawberry blonde colored for her birthday she ended up with a very bright mornings when I called to complain the manager told me that she was happy with it when she left

User's recommendation: Bad at color and rude.

View full review
ID
#2171470 Review #2171470 is a subjective opinion of poster.
Service
Cost Cutters Hair Coloring
Pros
  • No pros
Cons
  • Completely inept
  • Wrong color and rude when i called mad
Loss
$90
Preferred solution
Full refund
New Reviewer
I went to the Conley Rd. location and was served by THE MANAGER--CASSIE THOMAS. I asked for the back of my hair to get three or four inches off with the sides tapered in rather than a blunt cut. Got home and top back was about three inches long. I went to show the...
View full review
View full review
1 comment
#1915346

I should have read their reviews before I went--very low ratings.

ID
#2133698 Review #2133698 is a subjective opinion of poster.
Service
Cost Cutters Haircut
Pros
  • Price
Loss
$5
Preferred solution
Full refund

Brands Related to Cost Cutters

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article