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New Reviewer

Illegal apprentices

To cost cutter locations in Wisconsin are owned by the same franchise. One of the locations has illegal apprentices cutting real peoples hair. It has been verified and reported to the state board and they know and have said that they are not allowed to have a premises in this location because they have not been okayed by the state board to have apprentices. There are unlicensed people working in these salons.
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ID
#3834886 Review #3834886 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Employee behavior
Preferred solution
These salons shut down

Non licensed stylists doing haircuts

If I could give this cost cutters in Marinette Wisconsin A0 I would. They have a apprenticeship program that they are running and the apprentice is cutting actual peoples hair. However they are not licensed by the state of Wisconsin to run this program. This state has not even issued them certificates and this location should be closed down. The operations manager is the rudest person I have ever spoken to about this situation. Please call the state board and have this franchise closed down.

User's recommendation: Do not go there!

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ID
#3835151 Review #3835151 is a subjective opinion of poster.
Location
Manitowoc, Wisconsin
Pros
  • No pros
Cons
  • Unlicensed stylists with no training in cutting hair
  • Butchered hair

Do not answer the phone to make appointmemts

Called for 90 minutes with a busy signal for all of it. Stylist does not want to answer the phone. Only one stylist at this location.

User's recommendation: Go elsewhere!

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ID
#3775008 Review #3775008 is a subjective opinion of poster.
Location
Libertyville, Illinois
New Reviewer

Complaints

Manager is disrespectful and outright RUDE. Someone needs to call me immediately. 276-627-**** or 276-340-****.
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ID
#3726308 Review #3726308 is a subjective opinion of poster.
Location
Collinsville, Virginia
Cons
  • Rudeness
Preferred solution
Complaints

Poor customer service

My husband was at the North Platte NE store 1hour before they closed and was told they were booked so no hair cut. There weren't any customers in or around store. 1 lady was getting hair dyed. Very rude. I've been told before that they don't take appointments so what's the deal. In the time she was being rude she could have his hair cut!!! I'd like some answers!!

User's recommendation: Don't go to North Platte NE store.

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ID
#3703056 Review #3703056 is a subjective opinion of poster.
Location
Lexington, Nebraska

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New Reviewer

*** haircut

This was my second time at this particular spot, 61114 and this is the second time I walked out with a *** uneven haircut. By two different people. Where in the *** are these people getting their schooling??? My husband could have done a better job!!! She trimmed the back of my hairline and left razor like burns on my neck. Ive spent money where it doesnt deserve to be!!!

User's recommendation: Stay FAR, FAR away from this salon!!!!!

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ID
#3702166 Review #3702166 is a subjective opinion of poster.
Location
Roscoe, Illinois
Loss
$27
Preferred solution
Full refund

Disgruntled

The stylist was very unfriendly. When I asked her if they give a senior discount she said yes and that's all. I had to ask her the price. She notched above both my ears and did not cut the back straight. She even left the back of my neck covered with hair. Did not even try to clean it up. She blew the hair off the back of my head but left it all over my face. I thought I would give them a try for the $8.99 special. I would think having specials would be to attract new customers. Didn't work. I will NOT go back.

User's recommendation: STAY AWAY.

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ID
#3646512 Review #3646512 is a subjective opinion of poster.
Location
Madison Heights, Virginia
New Reviewer

Issue with product and store

I purchased a product from the store and I wanted to return it they did not want to return it because I did not have a receipt they never gave me a receipt and then the store manager wanted to argue with me on the phone for 10 minutes then hung up on me, they are very rude and very disrespectful there I would never ever go there again !!!

User's recommendation: Never go here there customer service Is awful.

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ID
#3638055 Review #3638055 is a subjective opinion of poster.
Location
Lynchburg, Virginia
Cons
  • Poor customer service
Loss
$33
Preferred solution
Full refund
New Reviewer

Very irritated customer

DoEvery time I go in there the manager is rude I went there a while ago to get my hair colored knowing there will be gradual steps and she flat out told e to shave my head well no I went to another salon and got what I wanted then this past saterday I saw only one person getting a hair cut asking if she can cut my sons hair she was very very rude and said I dont have time today and Im busy and the only one here sorry but my son is 12 it will take wat 15 mins or so and you have to be rude never ever will I ever go there again

User's recommendation: Don’t ever go there to the Zion Walmart.

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ID
#3630785 Review #3630785 is a subjective opinion of poster.
Location
Zion, Illinois
Pros
  • Stay away
Cons
  • Stay away
Preferred solution
I would like to not only see that manager get better people skills but I would like a gift card to be able to get my sons hair cut at a different location

Not even a real haircut!

Cost Cutters - Not even a real haircut!
The young girl had no training and seemed resentful to even be there. After a wash that only got half my head, she sat me in the chair and did about 3-4 snips around the bottom of my hair and then stood back. I had water running down my face and when asked for a towel...
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ID
#3544879 Review #3544879 is a subjective opinion of poster.
Location
Madison, Wisconsin
New Reviewer

Appointment blown off.

Showed up on time for an appointment. The barber Phil blew be off to do a hair coloring. I was told I could come back tomorrow night.

User's recommendation: Find another barbershop.

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ID
#3512359 Review #3512359 is a subjective opinion of poster.
Location
Parker, Colorado
Service
Cost Cutters Haircut
Pros
  • Decent haircut
Cons
  • Didnt keep an appointment
Preferred solution
Apology

If I could I’d give a zero.

Cost Cutters - If I could I’d give a zero.
Cost Cutters - If I could I’d give a zero.
Still waiting for the owner to call me and refund my money after a botched hair cut! Its really not about the money but how the manager handled the situation!! As well as letting boyfriends hang out at the salon?! Highly unprofessional!!!

User's recommendation: Run away!!! Abort mission!!!

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ID
#3437132 Review #3437132 is a subjective opinion of poster.
Location
Commerce Township, Michigan

Overcharged and hair very damaged!

Marsha Grant (stylist and owner) destroyed my hair! For the last 3/4 of a year a whole lot of my hair has broken off because she left dye on for too long! Also, It wasnt the color that I asked for. When I sat down I told her I had a doctors appointment in two hours,...
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ID
#3431616 Review #3431616 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
New Reviewer

Call me at 1 (97*) ***-****! I’m tired of the tun around!

Call me! Im considering a lawsuit! 970-818-**** I have already written more than 100 characters that was deleted by your website. I get it, If you blow a disgruntled customer off long enough they will give up! Well guess what; Im not giving up. I want to speak to a real person today! Call me at the above number; Im just asking for my money back after my hair was fried and is breaking off! If I dont hear from your customer service dept. within two days; Im filling in small claims court!

User's recommendation: Don’t let Marsha Grant; the owner of Cost Cutters on Coldwater Ave Fort Wayne touch your hair!

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ID
#3413061 Review #3413061 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Product
Splat Hair Color Hair Dye
Cons
  • Damaged hair
  • Deception about cost
Loss
$200
Preferred solution
Full refund
New Reviewer

Complain: My phone number is 1 (97*) ***-****; but I have moved back to Fort Wayne, IN. My complaint is about the owner of Cost Cutters on Jefferson Blv. Fort Wayne, IN. Speak to a CS person.

I want to speak to a person. (970) 818-**** This is in regards to the owner of cost cutters styling salon located on West Jefferson Blvd., Fort Wayne, IN. The complaint is about Marsha Grant who cut and colored my hair and absolutely fried it! Then she charged me $200! I want to issue a complaint because she fried my hair and it has been breaking off ever since! I would like to speak to a person, please.

User's recommendation: Don’t let Marsha Grant cu.

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ID
#3412990 Review #3412990 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Loss
$200
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad color

Cost Cutters - Bad color
Cost Cutters - Bad color
I went to cost cutters on Wilma Rudolph blvd Clarksville to get my hair lighted. A girl named Courtney said she was the manager she could help me. I told her I wanted ash blonde. I got a bleach blonde. She took my entire bangs and dyed them all one color instead of...
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ID
#3408727 Review #3408727 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Loss
$110
Preferred solution
Either refund or another stylist to fix the horrific job the manager did. I have been a customer of Cody cutters for 13 years never experienced anything like this.

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