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Cost Cutters in Waterloo, Iowa - Won't Refund Visa, say it can't be done! POOR CUSTOMER SERVICE ATTITUDE!

I purchased a duo pack of Paul Mitchell liter shampoo and conditioner. A competitor had it for two shampoos instead of one of each. They refused to refund my Visa. I was directed to come back to talk with Suzy, the manager, and did but she did not have any flexibility. Take your business elsewhere. I left stating, you did what you had to do and I also need to do something.
1.8
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I didn't like
  • Poor customer service
  • Lied to me saying that visa cannot be credited back
#1451111
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I just want to talk with someone with this company- cost cutters

Always have to ask for my senior discount, even though I’ve been a regular customer for over a year. I’m tired of asking!
2.0
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#1427747
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Cost Cutters in Austin, Texas - Awful cut and worse customer service

My husband got his hair butchered by a woman Sunday morning at the shop in Iowa City Walmart his hair is short where it should be long and vise versa and nothing is even there are long hairs sticking out every where it’s an easy cut #3 on the clippers and a little longer on top He went in today to get it fixed and was asked to wait 45 minutes I may be wrong but shouldn’t a hair repair be done first before other customers he already waited 45 minutes yesterday and shouldn’t have had to come back and certainly not wait another 45 minutes awful cut awful customer service never again also the woman cutting his hair had sewage breath
2.0
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#1426499
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Cost Cutters - Bad $90 perm

Looks not much different. Happened today 12/13/2018. I'm literally sick about spending that amount of money that I really couldn't afford, but wanted a change just to look nice for the holidays. Need help on how I should handle this.
#1424422
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I called and scheduled an appointment on 12/8/18 for 1pm. I walked in and went to the counter to give them my name. I saw there was a lot of people there for haircuts. I was glad I made an appointment. As I was sitting there , I heard the receptionist tell the...
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1.6
#1418638
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My experience at the Grand Forks, ND Cost Cutters, Grand Cities Mall. Her name is Katie, I was trying to tell her what I wanted and she said, "You know I'm not a mind reader". And was rude, the mgr. was next to us, did not say anything. I was in shock, did not know...
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1.0
I didn't like
  • Katie
#1391168
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Cost Cutters - I got the worst bang cut I have ever received today at the

At the Mason City location on Highway 65and Hy 122. The middle are wsy to short and she didn't cut the ends. I didn't get her name. But I will never return to that location
#1374134
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The manager at cost cutters, her name is Carrie, in Walmart in platteville wi sucks *** I sat in a chair for 5 hours for her to mess up my hair twice! Then she had the audacity to say to me well why didn’t you go to the place you had it done last time if they did it...
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1.0
#1368574
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A woman named "Karen" and manager named "Jodi"at the store on 117 Boston Post. Rd. in Waterford Ct. (Waterford Commons), Cost Cutters store #16 did a horrific job on my hair. I left with a butchered haircut after paying $69.99. The beautician "Karen" was notified when...
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1.0
I didn't like
  • Did not like the way my hair was done
  • Poor customer service
#1362016
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Cost Cutters in Villa Park, Illinois - Watch out. Coats $20 to flatten hair

Holy cow they said it cost extra to “style” I have short hair and asked her to flatten it. $20!!! Plus my haircut. Ridiculous. She said “extra” I should have asked how much. That is insane!
1.5
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#1360206
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