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I'm a young mother who doesn't have a lot of time. After sitting for one whole hour of waiting( which is grossly long) I was told the stylist wouldn't cut my hair, you see my hair is long and all I wanted was a trim with an undercut at nape if my neck. Oh I won't do...
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#1253234
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Cost Cutters - Poor Service

Call for appointment and was told you dont take appointments. When I went in to the store and lots of customers had appointments. Mentioned this to the stylist and she just shrugged and went back to her station.
#1242429
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Cost Cutters - Refusal to accept coupon with location address

Cost Cutters - Refusal to accept coupon with location address
I can promise that my family of 5 will never use Cost Cutters again. I am attaching coupon the refused. Not to mention staff on hand was less than pleasant.
2.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
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#1238177
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Cost Cutters - Worst haircut

It was yesterday (3/31/18), the cut is the worst; I have ever had, I had to tell him where to cut and how!! This guy I have no clue where he was trained. I'll never go back ever again. This guy, I think is somewhat retarded, where did you find someone so stupid?
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1223776
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Cost Cutters - Pass me to service other customer

Cost Cutters - Pass me to service other customer
I was waiting in line at the Westborough, MA location (3/35/18 around 2pm) and was the next according to the lady. Now came another customer she seemed to know. She passed me over and started service the new customer, a white male. Waiting is ok. Passing me over is not ok.
#1218767
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Waited thru 6 hair cuts with only two operators in the salon on a busy Sunday. Where are operators? new management 'sucks;. Not paying attention to the salon business and the needs in an affluent area. Get some more QUALIFIED operators. There use to be 6 or more...
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#1216101
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Cost Cutters - Horrible

I sat for 20 minutes while one employee worked on the other employees hair and didn’t even acknowledge me.
#1214286
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I had my hair cut yesterday, 3/7/2018 at my local cost cutter and there entire experience was terrible. I walked in and there wasn't another customer. She asked why what I wanted and she took me back. Giving the impression I was bothering her. She cut my length with...
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1.8
#1205480
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Agreed to cost of shampooing before cut but was disappointed that the girl doesnt know how to was hair..my 3yr old washes better. It was a quick slap of shampoo on hair quick rinse and a slap of conditioner quick rinse..hair was dripping wet when cutting it as well. I...
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#1199891
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Cost Cutters - 5 minute hair cut

Dont go to get hair done on tuesdays. Discount day. You will get s 5 minute hsir cut.when a person spends 900.00 on scissors you shouldnt be afraid to use them.people come pn discount day because thats all they can afford.
#1199791
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